Frequently Asked Questions
Everything you need to know about your Ciao Lucia order.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale.
When will my order ship?
Orders are typically processed and shipped within 2-3 business days. Once your order has left our warehouse, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international customers are responsible for any duties or taxes.
How do I find the right size?
We provide a detailed size guide on each product page. Our pieces generally run true to size, but if you are between sizes, we recommend checking the specific garment measurements provided.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for accelerated checkout.
Are your garments sustainably made?
We are committed to quality and longevity. Our collections are designed in Los Angeles and produced in limited runs to minimize waste, using high-quality fabrics sourced from reputable mills.