Returns & Exchanges

At Ciao Lucia, we want you to be completely satisfied with your purchase. Returns or exchanges are accepted on unworn, unwashed items with original tags attached within 14 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal; a return shipping fee will be deducted from your final refund.

• 3.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; refunds are processed within 7-10 business days of receipt.